Guest Messaging Automation Playbook (Templates Included)

Automations don’t need to sound robotic. Keep it warm, short and useful—Cairns style. Below are copy-paste templates you can drop into your platform or channel manager.

Message timing overview

Enquiry Booking Confirmed 7–3 Days Pre-Arrival Check-In Morning First Evening Mid-Stay Care Checkout Morning Review Ask

Templates (copy/paste)

Enquiry response

Hi {first_name} 👋 thanks for your message about {property_name}. Quick wins: free parking, fast Wi-Fi, and easy access to {landmark/beach}. Dates look good—want me to hold them for a couple of hours while you decide?

Booking confirmed

Stoked to host you, {first_name}! You’ll get a link with parking map, access code and local tips 3 days before arrival. If you need anything in the meantime, just reply here.

3 days before arrival (with parking)

Welcome to Cairns week! 🎉 Check-in is from 3pm. Parking: Bay {number} (map in the link). Quiet hours 10pm–7am. If it’s humid, AC “Dry” mode works a treat. Access & guide: {digital_guide_link}.

Check-in morning

Today’s the day 🙌 Your door code {code} activates at 3pm. Bags early? We can usually stash them—just ask.

First evening (comfort check)

Hope you’re settling in nicely. Just checking—Wi-Fi and AC all good? Anything we can tweak for you tonight?

Mid-stay care

Quick check-in: need a linen refresh or extra beach towels? Tours we love: reef, rainforest and markets—happy to point you at our favs.

Checkout morning

Thanks for staying with us! Checkout is 10am. A little help: pop used towels in the basket & start the dishwasher if you can. Travel safe—and come back soon 🌴

Review ask (day after)

We loved hosting you. If we earned 5-stars, a quick review helps heaps. If we missed something, reply here and we’ll make it right next time.

Wet-season snippets

Humidity tip: keep doors/windows closed with AC on “Dry”. If you notice any damp smell, shout and we’ll sort it fast.

Common pitfalls (and fixes)

Too much info at once: keep one action per message; use a guide link for the rest.
Missing parking clarity: diagram + bay number = fewer calls.
Robotic tone: write like a Cairns local—friendly and direct.